Privacy policies

Privacy Policy

PetLoom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide a better shopping experience and to improve our services. This may include:

Personal Information
Name, email address, phone number, billing and delivery addresses, and payment information.

Account Information
When you create an account, we collect your login credentials and order history.

Device and Usage Information
IP address, browser type, operating system, pages visited, and time spent on our website.

Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to enhance user experience and analyse website performance.

2. How We Use Your Information

We use your information to:

  • Process and complete orders, including payment and delivery

  • Communicate with you regarding orders, promotions, and updates

  • Improve our website, products, and services

  • Prevent fraud and maintain security

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We respect your privacy and do not sell your personal data. However, we may share your information in the following circumstances:

Service Providers
With trusted third-party providers who assist with payment processing, order fulfilment, shipping, and marketing services.

Legal Requirements
When required to comply with legal obligations or to protect our rights and safety.

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications

  • Request a copy of the personal data we hold about you

  • Withdraw consent where applicable

To exercise any of these rights, please contact us at:
📧 support@velmontstore.com

5. Security

We implement appropriate security measures, including encryption, secure servers, and restricted access, to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies to improve your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. PetLoom is not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

PetLoom does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

PetLoom
📧 support@velmontstore.com