Shipping policy

Processing Time

All orders are processed within 7–12 business days after order confirmation.

Processing times may vary during peak periods or promotional events.

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Shipping Options

We offer standard and express shipping options, which are available at checkout.

Please note that international shipments may be subject to customs duties, taxes, or import fees. These charges are the sole responsibility of the customer.

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Tracking

All orders include tracking information.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your shipment.

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Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately so we can assist you as quickly as possible.

📧 support@velmontstore.com