Return e refund

Returns and Refund Policy

Effective Date: 2 November 2025

We want you to love your purchase. If you are not completely satisfied, please review our return and refund policy below.

You may return eligible items within 14 days of delivery.

To qualify for a return, items must:

Once your return is received and inspected, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after approval.

We are happy to replace items that are defective or damaged at no additional cost.

To request an exchange, please contact us at:
support@velmontstore.com